SUPPORT · 支持
Something broken, or something to say
We reply within one business day. Put "urgent" in the subject for safety issues.
Write to us
In English or Chinese. Leave an email address and the reply goes straight there.
Other ways to reach us
- support@nihao-pet.com
Anything at all can go here.
- privacy@nihao-pet.com
Deletion, export, privacy complaints.
- Within one business day, in Chinese or English.
FAQ · 常见问题
Three answers before you write
- How do I delete my account?
- In the app, under Me → Account → Deactivate or delete. Your nickname, bio, photo and location are cleared immediately and everything is erased after 30 days; signing in during those 30 days restores the account. You can also email privacy@nihao-pet.com and we'll do it for you.
- How do I report someone?
- Open the "⋯" menu on their profile, a post or a message, choose Report, and tell us what happened. Reports go into a queue a human reads — nothing is automated. If you believe anyone is in danger, call the police as well; we cannot stand in for law enforcement.
- Why can't I see anyone nearby?
- Usually one of two things. Your location mode: if you picked "a public place" and that place is far from you, "nearby" means near that place. Or the radius: Discover defaults to 3 miles, and the filter can widen it. There is also a third possibility we cannot fix in code — Nihao is new, and your area may genuinely not have anyone yet.